In the last few years, the growth of Chatbot constantly growing and has been phenomenal across industries. Incorporating an accurate chatbot into your business has become an amazing way to provide supreme customer service. To boost engagement levels between your customers and brand and stay ahead of the competition. To begin, you must know first what a chatbot is.
Know what a chatbot is?
A chatbot is a software program that is capable of imitating human conversations in its natural tone. Including spoken or text language using technologies such as pattern recognition, Natural Language Processing (LNP). And also artificial intelligence (AI). A well-established chatbot can effectively answer your customers’ queries. It aids your business save expenses and personalized experiences for your customers.
What are the types of chatbots?
Chatbots are classified into two various types:
- Ai Chatbot- AI chatbots are based on machine learning and are more advanced. AI Chatbot uses language processing services that are natural. To understand the meaning behind the queries posed.
- Rule-Based Chatbots- They follow a flow or a set of pre-defined rules to queries of a user. Most easy applications have rule-based chatbots. This acknowledges questions based on the preset rules.
Understand what a travel chatbots
As the name implies, travel chatbots are used in the travel industry. Travel chatbots aid businesses offer the best customer experience. By connecting with them during different stages of their customer journey. This creates a strong relationship between the business and the customer and results in growth in revenue. Travel chatbots are software solutions for communication in the travel industry. Through applications, websites, and other channels like social media.
Chatbots for the travel industry can go over the gap between perfect people and a vacation trying to plan it out. Conversational AI on travel aid customers by:
- Informing possible customers about the activities and events they can attend depending on their interests.
- Helping customers with their itineraries and attending to queries 24×7
- Completing the journey of the customer smoothly and becoming a travel consultant.
Important features of a good chatbot
- Analytical
- A critical chatbot feature is that the chatbot’s performance must be measurable. Chatbot analytics aid your business check the bot’s performance and making changes to the bot. You can create a deeper understanding of your customers and you can check your goals.
- Omni-Channel
- Customers nowadays prefer to conduct business with brands that provide harmonious experiences across channels. A good chatbot platform can coherently integrate with any communication channels you like.
- Secure
- Another necessary feature of a chatbot is security. Keeping their data secure and protecting the privacy of the customer is a top priority for every business. A good chatbot platform makes sure to keep the highest security standards to maintain the data of customers safe.
- Human-like approach
- One of the remarkable features of a chatbot is its human-like approach. A good chatbot has all tools and information that make it capable of understanding ideas in open conversations.
- Integrations
- One of the top conclusive chatbot features is chatbot integration. With the correct chatbot platform, you will no longer need to worry about switching your existing systems and tools.
